#POTTERY BARN COFFEE TABLES FULL#

Even if we get a full refund, the amount of time taken away from our jobs dealing with this mess would mean we would have still lost money on this experience. All I asked for was a full refund one we were absolutely entitled to AND promised by Pottery Barn. Every single employee that touched our purchase should be reprimanded and retrained on every aspect of their job. My wife and I have spent countless hours either on the phone, conversing over email with PB and its employees, or waiting for a delivery that never came. Rather than bending over backwards to make things right (like any reputable company would have done by now), PB decided to tell me that it will not stand by representations made to its customers. I never got a response and had to send Courtney multiple emails over the course of two weeks before she finally responded that Jodi made a mistake in extending to me a full refund, thus PB would not honor the full refund promised to me by one of its employees. She asked me to send her the email correspondence with Jodi in which Jodi promised me a full refund. For the first time in this entire saga and despite repeated requests to do so I was finally able to speak with a supervisor, Courtney **. 14 and demanded to speak with a supervisor. I eventually called PB back again on Feb. I again reached back out to Jodi about why I was not given my full refund, and she never was able to give me an answer. 27, PB refunded me $640.39 of the original $1,067.86 purchase price. SHE TOLD ME POTTERY BARN WOULD GIVE ME A FULL REFUND. I reached back out to Jodi requesting a full refund. 11 nearly three weeks after the last day in the original estimated delivery window. Of course no supervisor ever called me, but PB set another delivery date of Jan. I asked to speak to a supervisor about a refund. 8 I called back and was told my delivery wouldn't happen until later in the month because a piece was still missing. When I informed her it hadn't actually been delivered, she told me to stand by and somebody would call me. Jodi said the PB system showed the product had been delivered on Jan. Days went by without hearing about rescheduling so I reached back out to Jodi via email. My wife waited 3.5 hours past the end of the delivery window when all along PB was never planning on coming and never bothered to let us know. This was completely unprofessional on the part of PB. She was told they were missing a piece and would not be coming. Having heard nothing, at 2:30 PM my wife called to inquire. Nobody ever came in spite of the fact the Track Your Delivery' link in the email said the delivery person at one point was 10 minutes away from our house. My wife rearranged her schedule to be home for the 9 AM to 11 AM delivery. Jodi went ahead and scheduled the delivery for Jan. She assured me PB would straighten this out, apologized, and told me someone should have already called me to set up my delivery. 30, I called back and spoke with a woman named Jodi.

#POTTERY BARN COFFEE TABLES UPDATE#

As Christmas neared, I called Pottery Barn (PB) for an update and they said I should expect a call either Dec. I bought the pulls at Home Depot for about $5 each.I purchased the Catalina Twin-over-Twin bunk bed for my son as a Christmas gift. It dries super fast, doesn’t smell as bad as most wood stain and the finish is so even and rich! I finished her off with my new FAVORITE stain! If your drawer slides a little crooked, only you will know:) The drawer face makes up for a lot of human error ) ~I built the first one and then placed the second one on top of the first as I built it to make sure they lined up exact. ~Build the first one based on your table measurements rather than the plans just to make them exact.

What makes this a little tricky is that the two frames you build for the drawers to slide in and out of have to be pretty identical.

Here is a picture of the drawer slides and the drawer frames you build. That being said, they were “doable” and I am so glad that I tackled them:) The table itself was VERY easy to build but the drawers were the biggest challenge I have faced building so far. It’s two 1×12’s and I secured them together with the Kreg. My Kreg came in mighty handy for this build! It really is amazing how solid it makes a piece of furniture! Whit and I highly recommend purchasing one if you are going to build your own furniture! Here are a few pics during my building process:) She whipped up plans for a similar coffee table that cost me $100! Score! Well it’s $699 and OUT of my budget so of course I turned to Ana! Hello! I’ve been building again… I found a coffee table in the Pottery Barn catalog and fell in LOVE!

Pottery barn coffee tables